At Esvee Atelier, we partner with premium logistics providers to ensure our handcrafted pieces are delivered to your home with the utmost care. We currently serve all major metros and towns across India.
1. Pre-Order & Site Verification
Before finalising your order, it is the customer's responsibility to ensure the product can be successfully delivered to the intended space.
Measurement: Please verify all product dimensions against entryways, gates, stairwells, and elevators.
Obstacle Disclosure: You must notify us of any potential delivery obstacles (e.g., narrow lanes, absence of a service elevator, height restrictions) prior to booking.
Liability: Esvee Atelier is not responsible if a product does not fit through entryways. Any rescheduling or return costs resulting from undisclosed obstacles will be borne by the customer.
2. Delivery Timelines & Logic
Dispatch: Our standard dispatch timeline is 4–12 weeks, though specific "Priority Batches" may feature reduced lead times as stated at the time of booking.
Schedule: Deliveries typically occur Monday through Sunday.
Delays: While we strive for punctuality, Esvee Atelier is not liable for delays caused by circumstances beyond our control, including severe weather, strikes, or governmental actions.
3. On-Site Delivery Terms
Point of Delivery: Goods will be delivered to your front door or building premises, whichever is physically accessible.
Special Handling: For deliveries to higher floors without functional lift access, additional handling charges will apply.
Rescheduling: If a delivery is unsuccessful due to customer unavailability or undisclosed site obstacles, extra delivery charges will be incurred for the second attempt.
4. Inspection & Acceptance
Unboxing: Customers are advised to open and inspect the goods immediately upon receipt, ideally with the assistance of a professional or local carpenter.
Damage Reporting: Any defect or transit damage must be reported to the delivery personnel at the time of arrival and emailed to orders@esveeatelier.com within 3 days of delivery. Please include photographs of the packaging and the product.
3rd Party Personnel: Delivery personnel are employed by third-party logistics partners. They are authorized to deliver the goods only and are not permitted to open crates, unpack, or assemble furniture. We kindly ask that you do not request them to do so.
5. General Provisions
Insecure Addresses: Esvee Atelier reserves the right to cancel an order or refuse delivery to addresses deemed insecure by our logistics partners.
Support: For any booking-related concerns, please contact our concierge team at hello@esveeatelier.com.
